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      • Shipping Order Support Chat

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        1

        Open the manager app and click on Shipping & Online Console.

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        2

        To Open a Support Chat with a customer, click on their order.

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        3

        Click the Chat Icon in the top-right corner to start or view an ongoing thread.

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        4

        Send messages to customers with text, images or video.

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        5

        Read and reply to messages.

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        6

        Customers and manager app users will receive push notifications when new messages are received.

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        7

        To Close a support chat, click the 3 small dots in the top-right corner, then click Close Chat for Messaging.

         

        You can also choose to turn off Chat Notifications.

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        8

        The chat is now closed and you can click OK.

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        9

        View all of your Message History from the Messages Tab.

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        Support Chat for Customers

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