Shipping Order Support Chat
1
Open the manager app and click on Shipping & Online Console.
2
To Open a Support Chat with a customer, click on their order.
3
Click the Chat Icon in the top-right corner to start or view an ongoing thread.
4
Send messages to customers with text, images or video.
5
Read and reply to messages.
6
Customers and manager app users will receive push notifications when new messages are received.
7
To Close a support chat, click the 3 small dots in the top-right corner, then click Close Chat for Messaging.
You can also choose to turn off Chat Notifications.
8
The chat is now closed and you can click OK.
9
View all of your Message History from the Messages Tab.
