Support Chat for Customers
1
Open the customer app, then login or create an account.
2
Select which type of order you want to start a support chat for.
3
Click Account Tab, then you have Two Options on how to start a support chat.
Option One is to click Help.
4
Click Support Chat.
5
Click the pencil icon in the top-right corner.
Users who login as a guest will need to input user info, then click Save.
6
On the original support chat screen, click the pencil icon in the top-right corner to start chat.
Select Location if you are reaching out for a pick up, delivery, dine-in or custom order.
Select Shipping if you are reaching out about an online order to be shipped.
7
If a Location support chat, select the location you wish to start a chat for.
8
Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.
9
You will receive a push notification when business managers reply to your message.
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Option Two to start a support chat is from Account Tab, click Orders.
11
Click order you want to start a support chat for.
12
Click chat icon in top-right corner.
13
Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.
