Manager App Support Chat
1
Open the manager app, enter your security PIN, then select Support Message(s).
2
Select the Ordering Type you want to view support messages from.
3
Select the location where you want to view support messages from.
You will not see this page if you select Shipping.
4
On the Messages Page, select the message you want to view.
5
You can also start a chat with a specific customer from inside the order info page. Select the Blue Chat Icon in the top-right corner.
6
Send messages to customers with text, images or video.
7
Read and reply to messages.
8
Customers and manager app users will receive push notifications when new messages are received.
9
To Close a support chat, click the 3 small dots in the top-right corner, then click Close Chat for Messaging.
You can also choose to turn off Chat Notifications.
10
The chat is now closed and you can click OK.
