Order Refunds
1
Open the manager app, enter your security PIN, then select View Orders.
2
Select the Ordering Type you want to refund.
3
Select the location you want to process a refund from.
You will not see this page if you select Shipping Settings.
4
Find the order that needs to be refunded under the appropriate category tab.
You may possibly need to modify your filter to show orders prior to present day.
5
When you open the order, select Partial Refund or Full Refund based on the situation.
App refunds are only available to customers who used a debit/credit card for payment.
6
For a Partial Refund, determine the amount and confirm.
7
For a Full Refund, just confirm.
