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    • FAQs
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  • Home
  • Services
  • Portfolio
  • Features
  • FAQs
  • …  
    • Home
    • Services
    • Portfolio
    • Features
    • FAQs
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  • Support Chat for Customers

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    1

    Open the customer app, login, then select the Ordering Type you want to start a Support Chat for.

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    2

    Select the Account Tab at the bottom, then you have Two Options on how to start a support chat.

     

    Option One is to select Help.

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    3

    Select Support Chat.

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    4

    Select the pencil icon in the top-right corner.

     

    Users who login as a guest will need to input user info, then selet Save.

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    5

    Select the pencil icon in the top-right corner to start chat.

     

    Select Location if you are reaching out for a pick-up, delivery, dine-in or custom & catering order.

     

    Select Shipping if you are reaching out about a shipping order.

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    6

    If a Location support chat, select the location you wish to start a chat for.

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    7

    Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.

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    8

    You will receive a push notification when business managers reply to your message.

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    9

    Option Two to start a support chat is from Account Tab, click Orders.

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    10

    Click order you want to start a support chat for.

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    11

    Click chat icon in top-right corner.

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    12

    Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.

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    All Features

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