
Support Chat for Customers
1
Open the customer app, login, then select the Ordering Type you want to start a Support Chat for.
2
Select the Account Tab at the bottom, then you have Two Options on how to start a support chat.
Option One is to select Help.
3
Select Support Chat.
4
Select the pencil icon in the top-right corner.
Users who login as a guest will need to input user info, then selet Save.
5
Select the pencil icon in the top-right corner to start chat.
Select Location if you are reaching out for a pick-up, delivery, dine-in or custom & catering order.
Select Shipping if you are reaching out about a shipping order.
6
If a Location support chat, select the location you wish to start a chat for.
7
Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.
8
You will receive a push notification when business managers reply to your message.
9
Option Two to start a support chat is from Account Tab, click Orders.
10
Click order you want to start a support chat for.
11
Click chat icon in top-right corner.
12
Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.