Open the customer app, login, then select the Ordering Type you want to start a Support Chat for.

Select the Account Tab at the bottom, then you have Two Options on how to start a support chat.

Option One is to select Help.

Select Support Chat.

Select the pencil icon in the top-right corner.

Users who login as a guest will need to input user info, then selet Save.

Select the pencil icon in the top-right corner to start chat.

Select Location if you are reaching out for a pick-up, delivery, dine-in or custom & catering order.

Select Shipping if you are reaching out about a shipping order.

If a Location support chat, select the location you wish to start a chat for.

Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.

You will receive a push notification when business managers reply to your message.

Option Two to start a support chat is from Account Tab, click Orders.

Click order you want to start a support chat for.

Click chat icon in top-right corner.

Send messages to business managers with text, images or video. They will be notified and should reach out at their earliest convenience.